Registration and Account
Registration takes place via the website. You must provide correct and complete information.
Yes, the Platform can refuse registration or block an account in case of misuse or incorrect data.
No, using multiple accounts to manipulate bids is prohibited.
You can always update your details yourself via your account.
If you suspect a hacked account, contact us as soon as possible, and we will help you secure your account again as quickly as possible.
Bidding is only possible with an account on our website. Check the total amount of the bid, including auction fees and VAT, and confirm.
With an automatic bid, you set a maximum price, and the system increases your bid in small increments until your maximum is reached.
Yes. Every offer is legally binding and cannot be withdrawn.
You will be notified of this by email so that you can place a new bid as long as the auction is running.
A binding purchase agreement is formed upon the conclusion of the auction.
If a bid is placed in the final minutes, the auction may be automatically extended.
Yes, in the event of a technical error, abuse, or exceptional circumstances.
No, you may not bid on lots that you own.
A viewing day is organized for almost all auctions; this is stated in the specific auction terms and conditions.
Yes, an auction commission (buyers premium), administration fee, or transport cost may be charged.
For consumers, prices including VAT are displayed upon confirmation of the bid.
This is the lowest price at which the seller is willing to sell.
Only after the auction has concluded will the seller decide whether the bid reached is high enough to proceed with a sale.
Upon the highest bid, you will be redirected to a secure payment page. You will also receive a confirmation and pro forma invoice via email.
Within the time limit stated in the specific auction terms and conditions.
The purchase can be cancelled and the account can be blocked. Additional costs may be charged.
Via shipping or pickup. This is stated in the specific auction terms and conditions.
Storage costs may be charged.
Consumers are entitled to the statutory warranty in accordance with Belgian and European law.
The Platform may block accounts, cancel auctions, and demand compensation.
According to the GDPR and the Platform's privacy policy.
Still haven't found the answers to your questions?
Then do not hesitate to contact us.